Elite Moving & Storage Inc.

My client was buying a kitchen second hand and we needed the movers to go to the suburbs of Milwaukee and bring the kitchen cabinets that were removed and all wrapped, and some appliances back to Chicago. These people tried to charge $13,000 for less than 8 hours worth of work for four guys in a truck. I verified that it was not a typo. I also had to chase them to even get the quote to begin with! I'm sorry, but if I honestly believed there was a chance of someone paying me $13,000 for less than a day's work, you better believe getting that quote out would be at the top of my priority list. When I got the ridiculously over-the-top quote I was too shocked to even laugh!

Move size: Partial Move Service cost: $13000

We couldn't have been happier with our experience with Elite Moving & storage. I requested a quote online and they called me almost immediately. The person who called me was so helpful and efficient with giving me the estimate and explaining the process. The movers arrived as expected, even a little earlier, and they were kind and respectful. They took great care of our stuff and took time to make sure everything was packed well to prevent any damage. Nothing scratched, nothing broken. We got to our new place and they asked us where we would like all the furniture. It was a pleasure moving with them and most importantly, it wasn't stressful at all. I highly suggest using them, you won't be disappointed.

Move size: 3 Bedroom Home Service cost: $2300

Don't eve try!! It seemed like a good company at the time but it was a big mistake, a lot of the reviews are false, I moved from Chicago to Miami and they seemed really professional when I first talk to them, it was an expensive move, around $4000. They came and took all my stuff, they took forever and they charged me $700 more than the original quote.
Till then, everything was ok, but once I ask them to deliver my stuff in Miami, they were very shady and flaky, they wouldn't give a real time of delivery and finally when they gave me a day, I reserved the elevator in my building, they didn't arrive on time and I lost one day at work, when they finally decided to come, it was only two guys and they left the truck outside because the driver wasn't good enough to drive it in the building service alley, so, all my stuff was left unsupervised every time they would bring a load into the apt. The outcome: two missing boxes (one with one of my paintings) lots of broken items, it seems like all the boxes were subjected to heavy abuse, and Marie Ramos( the person who I was dealing with) was rarely responsive or helpful. They had the nerve to offer me $24 for a $2000 damaged and missing objects, so, please be careful when dealing with this company. I do NOT recommend them.

Move size: 2 Bedroom Home Service cost: $4500

This was probably the best move I’ve ever had, despite the weather. I chose Elite Moving based on their positive reviews, and can say they lived up to their rating.

The hard working team of movers lead by Miguel, were fast,
thorough, and polite. They cleared out our house in 3 hours, and offloaded at
our new place the same way. We moved last Saturday and the weather was a real
challenge (heavy rain and snow). They were careful and speedy and nothing was
damaged. The crew worked well together and knew what they all were doing.

Thank you Elite for making our move seamless.

Move size: 2 Bedroom Home Service cost: $1200

I saved money by not using Elite (but not headaches).  I am not sure if Elite is a scam company that takes advantage of people, or if they (manager Roy) is just ignorant, or both; you can decide by reading below.
 
Elite charges by the volume (cubic feet) of your materials.  One would figure that would be fairly easy to calculate out, and that it would be close to the internet estimate (which is based on national moving averages of each type of box, furniture, etc.).  The first thing the driver did is take me into the back of the empty truck and show me where he calculated my space to be.  I don't deal with this on a regular basis, so I assumed he was correct (DO NOT MAKE THIS ASSUMPTION!).  The amount of space looked small to me.  The driver explained I had roughly 2.5 "lines" and placed a piece of tape there. Here, the definition of a "line" is the distance between vertical supports, so counting out from the front of the truck, I had 2.5 supports of space to use from top of trailer to bottom. When the driver looked at our apartment, he felt that there was a substantial amount of material present than was on the estimate.  We began measuring things out, such as a desk with a hutch (that was on the estimate).  
 
Due to the discrepancy, the manager Roy had to call us.  Roy informed us that the driver was estimating 3X the estimate. Roy used the desk w/hutch as an example, even though it was on the estimate. Based on my calculations (I perform area/volume calculations as part of my normal job on a routine basis), the desk and hutch did take up substantial space, yet not out of the realm of the estimate, especially considering the desk base only took up 1/3 of the volume, meaning the other 2/3 could be packed under/around.  In explaining the desk/hutch to Roy, he argured that most of this space would be lost in wrapping the desk in protective wrap.  The driver had also told me our queen size matress and box springs would alone take up about 90-100 cubic feet each.  He later retracted that after we measured and they were found to be 35 cubic feet each.
 
After a lot of arguing with Roy, we still agreed that if we could monitor the packing, we would proceed, as long as everyone could agree on the amount of space we needed. Again, the term "line" was in play.  Both the driver and Roy continued to use this term, but how can I tell if it is accurate or not?  I decide to measure the trailer..how else can I account for the cubic feet being correct!!  Based on the width and height of the truck, we came up with approximately 70 square feet per lineal foot of floor.  Based on these measurements, the driver was short 11" (or just over 60 cubic feet) in where he was trying to tell my my space was!!  At around $4/cubic foot, that equates to $250 extra for them right there!!
 
And, in measuring the "lines", "Line 1" was 9" in length, "Line 2" was 22" in length, and the remaining "lines" were approximately 24" each.  So, if I went by the drivers estimate, I would have been short on the first two lines and charged excessively for space that simply was not there!!
 
Here's your chance to make a decision:  Roy began pressuring us that he had to call his crew off back during the hutch measuring.  Once we all agreed that we would still use the service once we agreed on where my volume was at, it seemed everything was a go and even the driver wanted to know.  However, once Roy heard that I was measuring the "lines", he immediately pressured us to sign or his crew had to leave.  Roy kept arguing that we could not come into agreement and would not give us the paperwork to sign..he actually had the driver keep it from my wife who was begging to read and sign it while I took measurements so as not to hold anything up any longer.  Roy told his crew not to load us, and cancelled the contract..he was unwilling to reschedule.  They wanted me off the truck right away.
 
It is true that the truck showed up about 6:30 P.M. (during scheduled window of 5-7) and that the crew probably needed to get some rest for the following day, so I can understand a bit of the pressure from Roy, and that we had been arguing for probably an hour, trying to come to a conclusion (Roy was unwilling to bend on price, or anything else for that matter). However, only 5-10 minutes after we all agreed we would verify my space on the truck and watch them pack it, Roy pulled the plug and could not be persuaded to have his crew stay and do the job, nor could he be persuaded that the "lines" on the truck actually are not the same measurement.  Does he know better or not?  For that matter, does Elite know better or not?      .

Service cost: $1100

When I called to inquire about my move, I had informed the sales rep that I was also getting quotes from other movers. He immediately told me to stay away from moving companies in Florida because "they are brokerage firms, not actual employees" He also stated their ( the brokers)strategy is to low ball the quote then charge you heavy on the back end before they unload my contents. We went over the items to be moved and I was given a quote. I asked about hidden charges or what "extra" expenses I could receive and I was told there would not be any. I then had to provide my credit card info to receive the contract. I was told the credit card info was only on hold and would not be charged until I returned the contract. WRONG! The same day, Elite charged my credit card. When I did receive the contract the "hidden" charges were made exactly that hidden. Things like "packaging" , "A flight of stairs is only 7 stairs high", "repacking if customer packed wrong" these were all at the discrepency of the movers. I have yet to receive my refund, which I immediately demanded when I cancelled the order. Beware, you are at the movers mercy, don't fall for the "you pay half up front and balance at the drop off site" because you have no way of knowing what that price will be and if you don't pay, they don't unload.

Service cost: $3300

I was promised that the move would be 10 to 14 business days and it took them a month and a half. They even had to outsource another company to deliver my goods.. Would not work with me to deal with unsatisfied customer, and how would not return calls. I would never use them again, bc they only want the money. They even told me they don't have insurance and I have to purchase thru website. Total scam. If you want details of my horrible experience please is be happy to share bc this could be a book. I will never use moving company ever again.

Service cost: $3300

When I orginally called in the customer service received was great and the price quote receive was well so I paid the downpayment to secure the movers for 11/30/11. When they arrived it was on time. It was never discussed or stated in my contract they you are to pay for the service once they unload from the original destination. So I paid because I have not other choice. Then when I mad it to the final location and unwrapping my furniture I found scratches to my loveseat, table and couch. Now after unpacking fully some of my items are missing. Now that I've tried contacting them regarding this matter they are unavailable to speak with me and I am placed into a voicemail without receiving a return call. So no I would not and will not recommend anyone to use this company.

Service cost: $370